Highly recommended read. Luckily, I haven’t had the challenge of having to “sell” UX in a traditional, by-the-numbers way. But you can bet that if I ever do, I’ll approach it as a UX problem just like Misha Vaughan did.
About
UX designer / New Yorker (now Sydneysider) / design junkie / pop music connoisseur / second-rate foodie / aspiring world traveler.
My portfolio.
